Women's Red Dress

We provide a quick and uncomplicated 14-day return policy to our customers.

Please do not accept an order if its seal is broken or if the product is unsealed at the time of delivery. In such cases, returns will not be accepted.

Our Return Policy

We handle returns on a case-by-case basis with the ultimate goal of ensuring customer satisfaction. We stand behind our products and services and strive to make every experience a positive one. Our philosophy is to treat customers fairly and reasonably, and we believe this mutual trust creates the best outcomes.

All refunds are processed to the original payment method used during the purchase.

Once your return request is approved, we will arrange a pickup through one of our courier partners. The item will be collected from your address and shipped back to our warehouse. After we receive and inspect the item, your refund will be processed within 2–3 business days.

For exchanges, as soon as the item is picked up, we will place the exchange order on the same day and dispatch the replacement within 24 hours.

Questions: Call 95829 99731

Frequently Asked Questions

How do I return or exchange an item?

For the best service and selection, please order your replacement items online or call 95829 99731 for assistance.

How to prepare for the Return | Exchange?

If you wish to return or exchange an item, please ensure it is in the same condition as received, with all original packaging included and tags still attached.

To maintain product quality, we use tags/cards that must remain intact to accept returns.

Do I need an order number from my purchase?

Your receipt or order number helps us locate your purchase quickly.

If you don’t have it, we can still try to find your order, but additional details may be required.

How are my refunds credited?

All refunds with a valid receipt will be credited to the original form of payment, including gift cards.

If you paid by credit card, the amount will be credited within 3–5 business days after we receive the item. The timing may vary depending on your bank or billing cycle.

Is there a time limit? What if the item is worn?

The maximum time limit for returns or exchanges is 14 days from delivery.

Items must be unused, unwashed, and in original condition. In some cases, returns may not be accepted if these conditions are not met.

On which address is the item shipped back?

Returned items are shipped to our registered office address:

KPA Apparels Pvt. Ltd.
E-89, Sector 6,
Noida – 201301

Please refer to our size chart to find your perfect fit. Measurements are in inches.

Machine wash cold. Tumble dry low. Do not bleach.