Return & Exchange
 

Oxolloxo provides a quick and uncomplicated ’30-day return/exchange’ policy to its customers. You can return or exchange any item and avail refund
within 30 days from the date of delivery.

  • Please do not accept an order if its seal is broken or if the product is unsealed at the time of delivery. In such a case, orders will not be accepted if returned.
  • Before you return/exchange any product, please contact our Customer Assistance team by either calling at  0120-4781111 or mailing at info@oxolloxo.com.
  • Returned/Exchanged items must be unused and unwashed.
  • Items must be returned/ exchanged with original packaging and tags should be kept intact. Items without tags shall not be accepted.
  • An item purchased from Oxolloxo can be returned for refund within 30 days from the date of shipment. The entire refund amount will be credited to your Oxolloxo credit or your bank account on provision of bank details.
  • Please ensure that the returned/exchanged item(s) is/are packed properly to prevent any loss during transportation. If you self-ship returns/exchange, please use a reliable courier service.
  • If you received a different product from the one that you ordered, then you can return it. The above conditions shall apply here. 
  • If you have placed multiple orders and wish to return/ exchange one of them, that is also acceptable (*Terms & Conditions apply).
  • The shipping charges for returning a product shall be borne by the customer and the charges for exchanging a product shall be borne by Oxolloxo (*Terms & Conditions apply)
  • Once you return/exchange a product, a quality test will be performed on the item. This is subject to the returned/exchanged product having met the above conditions. 
  • A notification with the status of your returned/exchanged item will be sent to you within 48-72 working hours from the date of receiving the product.
  • ANY RETURNED/EXCHANGED ITEM THAT FAILS TO MEET THE ABOVE CONDITIONS WILL NOT BE ACCEPTED AND WILL BE RETURNED TO YOU AT YOUR EXPENSE. NO AMOUNT WILL BE REIMBURSED.
  • Only size exchanges are allowed. Items can be exchanged for a similar size or a different size and not a completely different style.
    For example, a customer cannot exchange a top for a dress.
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