Oxolloxo provides a quick and uncomplicated ’7-days return/exchange’ policy to its customers.
Please do not accept an order if its seal is broken or if the product is unsealed at the time of delivery. In such a case, orders will not be accepted if returned.
Before you return/exchange any product, please contact our Customer Assistance team by either mail at [email protected] or WhatsApp at 9582999731.
Returned/Exchanged items must be unused and unwashed.
Items must be returned/ exchanged with original packaging and tags should be kept intact. Items without tags shall not be accepted.
An item purchased from Oxolloxo can be returned for refund within 5 days from the date of shipment. The entire refund amount will be credited to your Oxolloxo wallet.
Please ensure that the returned/exchanged item(s) is/are packed properly to prevent any loss during transportation. If you self-ship returns/exchange, please share tracking link with us.
If you received a different product from the one that you ordered, then you can return it. The above conditions shall apply here.
If you have placed multiple orders and wish to return/ exchange one of them, that is also acceptable (*Terms & Conditions apply).
There is exchange/return is applicable on special/combo offer, but refund will be credit in oxolloxo wallet only!
The shipping charges for returning a product shall be borne by the customer and the charges for exchanging a product shall be borne by Oxolloxo (*Terms & Conditions apply)
Logistic fee borne by customer in case of multiple time exchange orders.
Once you return/exchange a product, a quality test will be performed on the item. This is subject to the returned/exchanged product having met the above conditions.
A notification with the status of your returned/exchanged item will be sent to you within 48-72 working hours from the date of receiving the product.
RETURNED/EXCHANGED ITEM THAT FAILS TO MEET THE ABOVE CONDITIONS WILL NOT BE ACCEPTED AND WILL BE RETURNED TO YOU AT YOUR EXPENSE. NO AMOUNT WILL BE REIMBURSED.
Sale Section Products are non-returnable, If customer wants replacement then forward & reverse orders logistic charges will be borne by the customer.